Refund policy
Section 1. Introduction
At KrazyKind, customer satisfaction is important to us. We are committed to delivering high-quality products and providing a transparent shopping experience. This Return & Refund Policy explains the terms and conditions under which returns and refunds are accepted for purchases made through our official website.
By placing an order with KrazyKind, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
As our products are carefully manufactured, quality-checked, and packed before dispatch, returns are accepted only under the conditions specified in this policy. Customers are encouraged to read this policy carefully before placing an order.
This policy outlines:
◆ Eligibility for returns.
◆ Products that are not eligible for return.
◆ The return request and approval process.
◆ Refund methods and processing timelines.
◆ Customer and KrazyKind responsibilities throughout the return process.
This policy applies to all purchases made through the official KrazyKind website unless otherwise stated.
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Section 2. 7-Day Return Policy
KrazyKind offers a 7-Day Return Policy for eligible products purchased through our official website.
Customers may request a return within 7 calendar days from the date of delivery, provided the product satisfies all the eligibility requirements outlined in this Return & Refund Policy.
To initiate a return, customers must contact KrazyKind through our official Whatsapp support within the 7-day return period. Return requests submitted after the 7-day period will not be accepted.
Important:
◆ Submitting a return request does not automatically guarantee approval.
◆ Every return request is subject to verification and approval by KrazyKind.
◆ The returned product must comply with all eligibility conditions mentioned in this policy.
◆ Products received by KrazyKind will undergo a quality inspection before any refund is approved and processed.
Any return request received after the 7-day return period or that does not comply with this policy may be rejected at KrazyKind's sole discretion.
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Section 3. No Exchange Policy
At KrazyKind, we currently do not offer product exchanges under any circumstances.
Once an order has been delivered, it cannot be exchanged for:
◆ A different size.
◆ A different color.
◆ A different design.
◆ Another product.
◆ Any other variation or preference.
Customers are advised to carefully review the product description, size chart, color, design, and all product details before placing an order.
If a product is eligible for return in accordance with this Return & Refund Policy, customers may submit a return request within the applicable return period. Upon successful inspection and approval of the returned product, the eligible refund will be processed in accordance with this policy.
Please Note: A return is not an exchange. Approved returns will only result in a refund, subject to the terms and conditions of this Return & Refund Policy.
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Section 4. Return Eligibility
To be eligible for a return, all of the following conditions must be met:
◆ The return request must be submitted to KrazyKind via Whatsapp within 7 calendar days from the date of delivery.
◆ The return request must be reviewed and approved by KrazyKind before the product is returned.
◆ The product must be unused, unwashed, unworn, and in its original condition.
◆ All original tags, labels, packaging, invoices, accessories, and complimentary items (if any) must be returned along with the product.
◆ The product must be free from stains, perfume, deodorant marks, makeup, smoke odor, pet hair, dirt, or any other signs of use or handling.
◆ The product must not be altered, repaired, customized, or modified in any manner.
◆ The product must not be damaged due to improper handling, misuse, negligence, or incorrect washing or care by the customer.
◆ The product must successfully pass KrazyKind's quality inspection after it is received.
◆ The customer must comply with all return procedures and provide any information or evidence requested by KrazyKind to process the return.
Important: Meeting the above conditions does not automatically guarantee a refund. Every return request is subject to verification, approval, and successful quality inspection by KrazyKind. KrazyKind reserves the right to reject any return request that does not comply with this Return & Refund Policy.
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Section 5. Non-Returnable Items
To maintain product quality, hygiene, and fairness for all customers, the following items and situations are not eligible for return or refund:
◆ Products returned after the 7-day return period.
◆ Products that have been used, worn, washed, or damaged after delivery.
◆ Products showing signs of use, including but not limited to stains, perfume, deodorant marks, makeup, smoke odor, pet hair, dirt, or any other visible or noticeable signs of wear.
◆ Products that have been altered, repaired, customized, or modified in any manner.
◆ Products damaged due to improper handling, misuse, negligence, or incorrect washing or care by the customer.
◆ Products returned without their original tags, labels, packaging, invoice, accessories, or complimentary items (if any).
◆ Products that fail KrazyKind's quality inspection upon receipt.
◆ Products purchased under Clearance Sale, Final Sale, or specifically marked as Non-Returnable.
◆ Customized or personalized products.
◆ Gift cards, store credits, or other non-physical digital products (if offered).
◆ Products returned without prior approval from KrazyKind.
◆ Return requests submitted for change of mind, personal preference, or any reason not covered under this policy.
◆ Returns requested because the customer:
◆ Did not like the design.
◆ Did not like the color.
◆ Ordered the wrong size.
◆ Ordered the wrong product by mistake.
◆ No longer wants the product after delivery.
◆ Any product that does not satisfy the Return Eligibility requirements outlined in this policy.
Important: KrazyKind reserves the right to reject any return request that does not comply with this Return & Refund Policy. A rejected return will not be eligible for a refund, replacement, or exchange.
▶ Important Note – Exceptional Return Requests
The products and situations listed under Section 5 (Non-Returnable Items) are generally not eligible for return or refund.
However, KrazyKind reserves the right, at its sole and absolute discretion, to review and consider exceptional return requests on a case-by-case basis. Any such consideration shall be treated as a goodwill gesture only and shall not create any obligation, entitlement, waiver, or precedent for future return requests.
Where an exceptional return request is approved, the customer shall bear all applicable return shipping charges, reshipping charges, and handling charges, as communicated by KrazyKind before the return process is initiated. These charges typically range between ₹100 and ₹150, depending on the product, courier serviceability, delivery location, or the actual courier charges, whichever is applicable.
All applicable charges must be paid in advance before the approved return process can proceed.
KrazyKind reserves the right to approve or reject any exceptional return request without assigning any reason, and its decision shall be final.
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Section 6. Returns for Wrong Product, Damaged Product & Manufacturing Defects
At KrazyKind, every order undergoes quality checks before dispatch. However, if you receive an incorrect product, a damaged product, or a product with a manufacturing defect, we are committed to resolving the issue in a fair and transparent manner.
A return request for the following reasons may be eligible for a refund:
◆ Wrong product received.
◆ Product received in a damaged condition.
◆ Product with a verified manufacturing defect.
To be eligible, customers must:
◆ Contact KrazyKind via our official Whatsapp support within 7 calendar days from the date of delivery.
◆ Clearly describe the issue and provide all required evidence as specified in this Return & Refund Policy.
◆ Wait for return approval from KrazyKind before returning the product.
◆ Cooperate with the verification and return process communicated by our support team.
Once the return request has been reviewed and approved, KrazyKind will arrange the return through its authorized courier partner. After the returned product is received and successfully passes our quality inspection, the eligible refund will be processed in accordance with this Return & Refund Policy.
Important:
◆ Return requests submitted after the 7-day return window will not be accepted.
◆ Approval of a return request is subject to verification of the evidence provided by the customer and inspection of the returned product.
◆ KrazyKind reserves the right to reject any claim found to be false, misleading, fraudulent, or unsupported by the required evidence.
◆ Products that have been used, washed, altered, damaged by the customer, or otherwise fail to meet the eligibility conditions of this policy will not qualify for a return or refund, even if a defect or dispute is claimed.
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Section 7. Evidence Required (Photos & Continuous Package Opening Video)
To ensure a fair, transparent, and secure return process for both our customers and KrazyKind, customers claiming a wrong product, damaged product, or manufacturing defect must provide the required evidence when submitting a return request.
▶ Required Evidence
Customers must submit the following through KrazyKind's official Whatsapp support:
◆ Clear photographs of the product, clearly showing the reported issue.
◆ One continuous, unedited package opening video recorded from the moment the sealed package is opened until the product is completely removed and inspected.
▶ Package Opening Video Requirements
The video must:
◆ Clearly show the sealed outer package before it is opened.
◆ Record the entire unboxing process in one continuous, uninterrupted video without any cuts, pauses, edits, or alterations.
◆ Clearly show the product immediately after it is removed from the packaging.
◆ Clearly display both the front and back of the product.
◆ Clearly capture the reported issue, including any damage, manufacturing defect, or incorrect product received.
The purpose of this continuous package opening video is to provide fair and reliable proof for both the customer and KrazyKind, ensuring that return claims can be verified accurately and resolved transparently.
Important:
◆ Claims submitted without the required clear photographs and continuous, unedited package opening video may not be eligible for return or refund.
◆ KrazyKind reserves the right to request additional photographs, videos, or information if required during the verification process.
◆ Submission of the required evidence does not automatically guarantee approval of a return or refund. All claims remain subject to verification, review, and final approval by KrazyKind.
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Section 8. Return Request & Approval Process
To ensure a smooth and transparent return experience, customers must follow the return process outlined below.
▶ Step 1 – Submit a Return Request
Customers must contact KrazyKind's official Whatsapp support within 7 calendar days from the date of delivery and provide:
◆ Order ID or Order Number.
◆ Customer's Full Name.
◆ Registered Mobile Number.
◆ Reason for the return request.
◆ The required photographs and continuous package opening video (where applicable).
◆ Any additional information requested by KrazyKind for verification.
▶ Step 2 – Return Request Verification
Once the return request is received, KrazyKind will review the submitted information and verify whether the request complies with this Return & Refund Policy.
During the verification process, KrazyKind may request additional information, photographs, videos, or clarification before making a decision.
▶ Step 3 – Return Approval
Customers must not return or ship the product without prior written approval from KrazyKind.
If the return request is approved:
◆ KrazyKind will notify the customer through Whatsapp.
◆ Detailed return instructions will be shared with the customer.
◆ KrazyKind will arrange the reverse pickup through its authorized courier partner, subject to service availability.
If the return request is rejected, KrazyKind will communicate the reason for the rejection through Whatsapp.
▶ Important Notice
◆ Submission of a return request does not guarantee approval.
◆ Approval is granted only after successful verification of the customer's request and supporting evidence.
◆ Products returned without KrazyKind's prior approval may be refused and may not be eligible for a refund.
◆ KrazyKind reserves the right to approve or reject any return request that does not comply with this Return & Refund Policy.
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Section 9. Reverse Pickup Process
To ensure a secure, efficient, and trackable return process, all approved returns will be managed exclusively by KrazyKind through its authorized courier partner.
Customers must not arrange or ship the returned product on their own unless expressly instructed in writing by KrazyKind.
▶ Reverse Pickup Procedure
Once a return request has been approved:
1. KrazyKind will schedule a reverse pickup through its authorized courier partner.
2. The customer will be informed of the pickup details through Whatsapp communication.
3. The customer must securely pack the product in its original packaging, along with all original tags, labels, accessories, invoices, and complimentary items (if applicable).
4. The packaged product must be kept ready for collection on the scheduled pickup date.
5. The customer or an authorized representative must hand over the package to the assigned courier representative.
▶ Customer Responsibilities
To ensure a successful reverse pickup, customers must:
◆ Keep the product securely packed and ready before the scheduled pickup.
◆ Ensure all return eligibility conditions are met.
◆ Be available, or arrange for an authorized person to be available, during the scheduled pickup.
◆ Cooperate with the courier partner during the collection process.
▶ Important Notice
◆ Reverse pickup will be arranged only after KrazyKind has approved the return request.
◆ Customers must not self-ship the product unless specifically instructed in writing by KrazyKind.
◆ Reverse pickup is subject to the operational serviceability and availability of KrazyKind's authorized courier partners.
◆ KrazyKind reserves the right to modify or reschedule the pickup date based on courier partner availability or operational requirements. Customers will be informed accordingly through Whatsapp.
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Section 10. Return Shipping Charges
The responsibility for return shipping charges depends on the reason for the approved return.
▶ Returns Due to KrazyKind's Error
If the approved return is due to any of the following reasons:
◆ Wrong product delivered.
◆ Product received in a damaged condition.
◆ Verified manufacturing defect.
KrazyKind will bear the complete cost of the reverse pickup and return shipping through its authorized courier partner.
▶ Customer-Paid Return Shipping
Where an approved return requires the customer to bear the return shipping charges under this Return & Refund Policy, the applicable charges will be communicated by KrazyKind during the return approval process.
Any applicable shipping charges must be paid in advance, as instructed by KrazyKind, before the approved return process is initiated.
▶ Important Notice
◆ Responsibility for return shipping charges shall be determined solely by KrazyKind based on the nature of the approved return request and the provisions of this Return & Refund Policy.
◆ Return shipping charges, if applicable, must be paid in accordance with the instructions provided by KrazyKind.
◆ Shipping charges paid at the time of placing the original order, if any, are non-refundable, unless otherwise determined by KrazyKind.
◆ paired, or customized.
◆ Have stains, odors, perfume, deodorant marks
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Section 11. Inspection Process
Every returned product received by KrazyKind is subject to a quality inspection before any refund is approved.
The inspection process helps verify that the returned product complies with the eligibility requirements and conditions outlined in this Return & Refund Policy.
▶ Inspection Procedure
Upon receiving the returned product:
◆ KrazyKind will inspect the product as soon as reasonably possible.
◆ The product will be examined to verify its condition and confirm that it meets the return eligibility criteria.
◆ The inspection will also verify that all original tags, labels, packaging, accessories, invoices, and complimentary items (if any) have been returned.
◆ The information, photographs, and videos submitted during the return request may be reviewed alongside the physical inspection to verify the customer's claim.
▶ Inspection Outcome
If the returned product successfully passes the inspection:
◆ The return will be approved.
◆ The refund will be initiated in accordance with this Return & Refund Policy.
If the returned product fails the inspection:
◆ The return request will be rejected.
◆ No refund, replacement, exchange, or store credit will be issued.
◆ KrazyKind will notify the customer of the inspection outcome through Whatsapp communication.
▶ Important Notice
KrazyKind reserves the right to reject any return if the returned product is found to:
◆ Be used, worn, washed, altered, re, makeup, pet hair, smoke smell, dirt, or any other signs of use.
◆ Be damaged due to misuse, negligence, improper handling, or incorrect washing after delivery.
◆ Be returned without original tags, packaging, accessories, invoices, or complimentary items (if applicable).
◆ Fail to comply with any condition specified in this Return & Refund Policy.
The decision made by KrazyKind after the inspection shall be final regarding the eligibility of the returned product for a refund under this Return & Refund Policy.
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Section 12. Refund Method & Timeline
Once the returned product has been received by KrazyKind and successfully passes our quality inspection, the eligible refund will be processed in accordance with this Return & Refund Policy.
▶ Refund Method
All approved refunds will be processed through Bank Transfer or UPI, based on the customer's preference.
To process the refund, customers must provide their preferred Bank Account details or UPI ID through KrazyKind's official Whatsapp support after the return has been approved.
Customers are responsible for ensuring that the bank account or UPI details provided are complete and accurate. KrazyKind shall not be responsible for any delay, failed transaction, or incorrect refund resulting from inaccurate or incomplete information provided by the customer.
▶ Refund Timeline
◆ After the returned product is received, KrazyKind will inspect the product as soon as reasonably possible.
◆ If the return is approved following the inspection, the refund will be initiated within 7 business days.
◆ The time taken for the refunded amount to reflect in the customer's bank account or UPI application may vary depending on the respective bank, payment service provider, or financial institution. KrazyKind shall not be responsible for such external processing delays.
▶ Important Notice
◆ Refunds will be processed only after the returned product has been received, inspected, and approved by KrazyKind.
◆ Approval of a return request does not guarantee a refund until the returned product successfully passes the quality inspection.
◆ Refunds will be issued only for eligible and approved returns in accordance with this Return & Refund Policy.
◆ KrazyKind reserves the right to withhold or decline a refund if the returned product does not comply with the conditions specified in this Return & Refund Policy.
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Section 13. Order Cancellation Policy
Customers may request to cancel their order only before the order has been packed, dispatched, or handed over to our courier partner for shipment.
▶ Cancellation Eligibility
An order is eligible for cancellation only if:
◆ The cancellation request is submitted before the order is shipped.
◆ The order has not been packed, dispatched, or handed over to the courier partner.
Once an order has entered the shipping process, it cannot be cancelled.
▶ How to Request a Cancellation
Customers may request an order cancellation through KrazyKind's official Whatsapp support before the order is shipped.
After an order is placed, KrazyKind may contact the customer via phone call for order confirmation. Customers may also confirm their cancellation request during this order confirmation call, provided the order has not yet been shipped.
▶ Cancellation Approval
All cancellation requests are subject to verification by KrazyKind.
If the cancellation request is received before shipment and is successfully verified:
◆ The order will be cancelled.
◆ Any applicable refund will be processed in accordance with KrazyKind's cancellation procedures.
If the order has already been packed, dispatched, or handed over to the courier partner before the cancellation request is received or verified, the cancellation request will not be accepted.
▶ Important Notice
◆ Submitting a cancellation request does not automatically guarantee cancellation.
◆ KrazyKind reserves the right to verify all cancellation requests before processing them.
◆ Customers are encouraged to contact KrazyKind as soon as possible if they wish to cancel an order, as orders may be processed for shipment shortly after being placed.
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Section 14. Rejected Returns & Reshipping
Every returned product received by KrazyKind is carefully inspected to ensure it complies with the conditions outlined in this Return & Refund Policy.
If, after inspection, the returned product is found to be ineligible for return, the return request will be rejected.
▶ Grounds for Rejection
A return may be rejected if, including but not limited to, the product:
◆ Has been used, worn, washed, or altered.
◆ Shows stains, perfume, deodorant marks, makeup, smoke odor, pet hair, dirt, or any other signs of use.
◆ Is damaged due to misuse, negligence, improper handling, or incorrect washing after delivery.
◆ Is returned without its original tags, labels, packaging, invoice, accessories, or complimentary items (if applicable).
◆ Does not match the condition declared during the return request.
◆ Fails to comply with any condition specified in this Return & Refund Policy.
▶ If a Return is Rejected
If a returned product does not meet the eligibility requirements:
◆ No refund, exchange, replacement, or store credit will be issued.
◆ KrazyKind will notify the customer of the inspection outcome through Whatsapp communication.
◆ If the customer wishes to have the rejected product returned, the applicable reshipping charges must be paid in advance, as communicated by KrazyKind.
▶ Unclaimed Products
If the customer does not pay the applicable reshipping charges or fails to respond within 15 calendar days from the date KrazyKind communicates the rejection, the returned product will be considered abandoned.
In such cases:
◆ KrazyKind shall have no obligation to continue storing, returning, or preserving the product.
◆ No refund, exchange, replacement, or store credit will be provided.
◆ KrazyKind reserves the right to dispose of, recycle, or otherwise handle the abandoned product at its sole discretion, without any further notice or liability.
▶ Important Notice
KrazyKind's inspection findings and decision regarding the eligibility of a returned product shall be final for the purpose of processing returns and refunds under this Return & Refund Policy.
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Section 15. Contact Information
For all return requests, refund-related queries, order cancellations, or any assistance regarding this Return & Refund Policy, customers may contact KrazyKind through our official support channels.
▶ Customer Support
Whatsapp Support:
(+91) 85849 36240
Call Support:
(+91) 85849 36240
Support Email:
support@krazykind.com
Business Hours:
Monday – Saturday | 11:00 AM – 7:00 PM (IST)
▶Important Notice
◆ Customers are requested to contact KrazyKind only through the official support channels mentioned above.
◆ For faster assistance, please keep your Order ID, registered mobile number, and relevant order details readily available while contacting our support team.
◆ All return requests, refund requests, order cancellation requests, and related communications must be made through KrazyKind's official support channels. Requests made through unofficial channels may not be processed.
◆ Response times may vary during weekends, public holidays, or periods of high inquiry volume. KrazyKind will make reasonable efforts to respond to all customer queries as promptly as possible during business hours.
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Section 16. Policy Updates
KrazyKind reserves the right to modify, amend, update, or revise this Return & Refund Policy at any time, without prior notice, to reflect changes in our business operations, legal requirements, operational practices, or customer service policies.
Any modifications or updates to this policy shall become effective immediately upon being published on the official KrazyKind website, unless otherwise stated.
Customers are encouraged to review this Return & Refund Policy periodically before placing an order to remain informed of the latest terms and conditions.
By continuing to access, browse, or purchase products from the KrazyKind website after any changes to this policy have been published, customers acknowledge and agree to be bound by the updated Return & Refund Policy.
In the event that any provision of this Return & Refund Policy is found to be invalid, unlawful, or unenforceable under applicable law, the remaining provisions shall continue to remain valid and enforceable to the fullest extent permitted by law.