Shipping policy
Shipping & Delivery Policy
Section 1. Introduction
At KrazyKind, we are committed to delivering your orders safely, efficiently, and in a timely manner. This Shipping & Delivery Policy outlines the terms and conditions governing the processing, shipment, tracking, and delivery of orders placed through the official KrazyKind website.
By placing an order with KrazyKind, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.
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Section 2. Order Processing & Dispatch
All orders placed through the official KrazyKind website are subject to order confirmation and verification.
Orders are generally processed and prepared for dispatch within 1–3 business days after successful order confirmation and, where applicable, payment verification.
Business days refer to Monday through Saturday, excluding Sundays and public holidays.
Once an order has been processed and handed over to our courier partner, the customer will receive a shipment confirmation along with the applicable tracking details.
During periods of high order volumes, promotional campaigns, product launches, festive seasons, or other exceptional circumstances, order processing and dispatch may require additional time. Customers will be notified whenever reasonably possible if significant delays are anticipated.
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Section 3. Delivery Timeline
KrazyKind strives to deliver all orders as quickly as possible across India.
The estimated delivery timeline for standard shipping is generally 3–7 business days from the date of dispatch. However, actual delivery times may vary depending on several factors, including but not limited to:
• Delivery location and serviceability
• Remote or non-metro areas
• Courier partner operations
• Public holidays
• Adverse weather conditions
• Natural disasters or other unforeseen circumstances
All delivery timelines provided by KrazyKind are estimates and should not be interpreted as guaranteed delivery dates.
While every reasonable effort is made to ensure timely delivery, KrazyKind shall not be held responsible for delays arising from circumstances beyond its reasonable control.
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Section 4. Shipping Charges
Shipping charges, if applicable, are calculated based on the shipping destination, promotional offers, order value, and selected payment method.
Eligible promotional offers, including free shipping, shall be applied automatically during checkout where applicable.
Any applicable shipping charges, handling fees, or Cash on Delivery (COD) charges will be clearly displayed to the customer before the order is confirmed.
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Section 5. Order Tracking
Once an order has been dispatched, customers will receive shipment confirmation through WhatsApp, or any other available communication channel.
The shipment confirmation will include the tracking details required to monitor the delivery status through the respective courier partner.
Please note that shipment tracking information may require several hours to become active after the parcel has been scanned by the courier partner.
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Section 6. Delivery Information
Customers are responsible for providing complete, accurate, and up-to-date shipping information, including the recipient's name, delivery address, contact number, landmark (if applicable), and postal code.
Incorrect or incomplete delivery information may result in delivery delays or unsuccessful delivery attempts.
If customers experience any shipping-related concerns, including delayed deliveries, lost shipments, or damaged or tampered packages, they should contact KrazyKind's Customer Support through WhatsApp at the earliest opportunity.
If a package appears visibly damaged or tampered with at the time of delivery, customers are advised to record a continuous unboxing video beginning before the package is opened and retain the original packaging materials.
Any claims relating to damaged or tampered packages should be reported to KrazyKind within 48 hours of delivery to facilitate timely investigation and resolution.
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Section 7. International Shipping
Currently, KrazyKind ships orders only within India.
International shipping services are not available at this time. Should international shipping become available in the future, this policy will be updated accordingly.
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Section 8. Contact Us
For any questions, concerns, or assistance regarding shipping or delivery, customers may contact our Customer Support team through the following channels:
WhatsApp Support:
(+91) 85849 36240
Call Support:
(+91) 85849 36240
Support Email:
support@krazykind.com
Business Hours: Monday – Saturday | 11:00 AM – 7:00 PM (IST)
Our team will make every reasonable effort to respond to customer enquiries promptly during our business hours.
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Section 9. Policy Updates
KrazyKind reserves the right to modify, amend, update, or revise this Shipping & Delivery Policy at any time, without prior notice, to reflect changes in business operations, logistics practices, legal requirements, or customer service procedures.
Any modifications to this policy shall become effective immediately upon publication on the official KrazyKind website, unless otherwise stated.
Customers are encouraged to review this Shipping & Delivery Policy periodically to remain informed of any updates or revisions.